I are touring with American Airlines for many years now and am now extremely shocked in a current event. I had just gotten back again from holiday vacation to see that my suitcase was missing. American Airways instructed me I was alleged to get it again the next day, nonetheless I only received it 2 days later and found that my suitcase had been ripped open and destroyed.
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I'm incredibly unsatisfied with your customer service!!! I think it was more cost-effective to suit your needs To do that to me than to operate the flight which i was initially on, since the flight wasn't complete.
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Senores Ameican Airlines,yo Yolanda Alvarado, viaje en su aeolinea el dia sabado 23 de Agosto del 2014, Caracas to Miami este vuelo #914 tuvo un retraso de 45 minutos en salir por ende he llegado tarde a Miami y perdi mi conexion rumbo New York,YFK,fui al counter y la sra. me dijo q yo tenia que correr con los gastos que no period su culpa eso period lo que l aerolinea podia hacer por mi,no es justo que yo tenga que pagar hotel,comida por culpa del retraso,yo llame esa noche en el lodge y hable con srta.Sandra Galves y me dijo que no podia ser que yo pagara por eso que le scaneara el boleto qu decia passenger pays se lo pase llame y claro me atendio otra persona Samuel Martinez y dijo que cuando tomara la conecion to N.
all to typically, management is contacted when matters go Incorrect…this is not one of those letters…..i am making contact with american airlines consumer service on account of a beautiful flight attendant named MARITA LORDI (FA #9
There's a middle aged African American lady with a short hair Minimize and glasses at your Philadelphia Airport place who refused to offer me her comprehensive identify Once i requested it as a result of her despicable Angle. She ultimately told me her title was “D” and hid her title badge as she mentioned this. “D” would not ought to have a job in shopper service and especially not in your top notch check in region wherever I encountered her. As I rushed earlier the long TSA line to your self service ticketing counter with only 40 minutes until my flight departed I used to be joyful to find out there was a absolutely free kiosk. I started to retrieve my reservation and midway via this process “D” walked approximately me and stated “This is often for first-class passengers only” I looked up with the display screen baffled since there wasn’t any indicator or indicator the kiosks were top quality kiosks and additionally I wondered how “D” understood I had been or was not top notch and why she would make such an assumption. I replied “Justification me?” “D” condescendingly mentioned “These kiosks are for top notch passengers only”.
We flew Virtually inside eyesight of the desired destination, and then the captain came on and reported the technological concern was acting up, and in lieu of landing the place our desired destination was, they needed to flip back again to own it serviced by people today that might actually do that.
I understand that it may be a while ahead of USAIR and American software package is going to be synched. But, there isn't a reason behind your brokers to generally be so disconnected.
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My flight was extremely enjoyable. I had an death in my household and return residence on Thursday morning. So with which i called shopper service and request if I could get an flight back again two days early. I had been informed that it would Price tag me 600 much more than my first return ticket.
We are actually Recurrent flyer shoppers for over thirty decades, and one of the points of interest for us to continue together with your services are the perks you supply to us and The nice service We have now usually had in numerous visits with AA. On Jan 29 2015, I identified as AA en Español to help make preparations and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A good Woman Ana Maria helped me with every one of the paper perform and I did purchase all the extra bills with my Metropolis Credit Card foe my husband and myself and Ana Maria advised me which i will receive affirmation on my e mail, and gave me over the phone our two locator information. Very well, today After i termed once again for the reason that we did not get the information on my e mail, we have been educated to our shock that only my spouse had reservation and there was very little on document for myself!
I had been trying to get ticket for 15 year aged son and couldn’t use Site for he was regarded as insignificant. I named consumer service and she or he assisted me with see here now airline buy. I particularly requested if I required to cancel if I could in 24hours. This attendant stated Certainly. I found out 4 several hours later on The explanation son would want to fly was cancelled. I called back to terminate the flight the attendant explained to me I couldn’t terminate flight and it was a nonrefundable ticket. I instructed her situation as said above she claimed she couldn’t do everything. I requested for the supervisor, I bought one and spelled out the problem, she reported I couldn’t terminate it and obtain my a refund she was extremely impolite and hung up on me. I called back to ask for another supervisor and as I had been conversing with this supervisor she educated me that the last supervisor stated in her record I refused voucher. What ever a voucher was I wasn't even positive. Then next supervisor advised me what she imagined. Therefore the flight wasn’t cancelled since she stated to wait a couple times just before I make my last final decision and she or he would wave switching cost to do so And that i shouldn’t have any hassle.
I bought an airline ticket by expedia for journey in March 2016. the information received with my acquire indicated that I should Call the airline for seat assignment. These days, I contacted the airline, outstanding buyer service . Even so, I used to be informed that simply because I didn't ordered my ticket directly from your airline, there will be a charge for me to acquire a seat.