For the goal of cancelling all reservations of the.A. flights from TPE stopover NRT to LAX and return to Taiwan , be sure to . I make a mistake of touching reservations of the.A. by means of cellphone skyscanner software on thirteenth Feb.
I attempted to make reservations for a close-by lodge via your Airline Lodging services just to master that there were no vacant rooms offered. I had been still left to hitch the remainder of the displaced passengers to rest within the airport terminal with a cot which has a blanket and pillow. I'm appalled that within the 21st Century, I needed to encounter this standard of humiliation.
Once we at last gained an email reaction from American Airways, the whole reaction time was approximately one hour. While we waited one hour, we did receive several responses to our Original problem:
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booking reference MKFCFC I am addressing this letter to you personally to precise my dissatisfaction regarding your services regarding the flights referred to previously mentioned.
There exists a Center aged African American woman with a brief hair Lower and Eyeglasses at your Philadelphia Airport location who refused to provide me her full name Once i requested it as a consequence of her despicable Mindset. She finally advised me her title was “D†and hid her name badge as she said this. “D†doesn't ought to have a career in buyer service and especially not in your first class check in region in which I encountered her. As I rushed previous the extensive TSA line for the self service ticketing counter with only 40 minutes right until my flight departed I was content to see there was a no cost kiosk. I started to retrieve my reservation and halfway through this process “D†walked as many as me and said “This is certainly for top notch travellers only†I seemed up within More Info the display baffled due to the fact there wasn’t any indication or indicator that the kiosks were being first-class kiosks and Furthermore I questioned how “D†knew I was or was not first-class and why she would make this kind of an assumption. I replied “Excuse me?†“D†condescendingly said “These kiosks are for first-class passengers onlyâ€.
I also would like to comment on the wonderful service AA provides for the handicapped. I'm 84 a long time previous and now want wheelchair aid to receive all over inside the airports. I had been impressed and delighted in the support I received, and also on the attitudes in the individuals that assisted me Using the wheelchair support, in addition to the motorists of your handicap carts in Charlotte airport. They were all so helpful and very friendly likewise.
was in Haiti August 17th,went for the airport eleven-30am as well as flight was to depart for the US at 1pm and was told I'd Skipped MY FLIGHT.But was not provided any essentive to remain for the following day,and was compelled to purchase A further tickert for August 23rd at my expence.I Nearly misplaced my position as a result of tht,they sold my seat and place me at an predicted expencies of which I DEMAND To become COMPANCERTATED FOR THE MONEY Dropped,WAGES Misplaced.
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To I don’t know the way many people wanting to get this fixed. I was so discouraged and about to give up
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I are actually an AA shopper for over twenty five yrs. Your service is becoming disappointing to say the the very least. It can be in all areas of service from sign in to , tavel to baggage handling.
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